Refund & Cancellation Policy

This Refund & Cancellation Policy sets out the conditions under which customers may request refunds or cancellations for purchases made through our website or in-store.

1. Refund Eligibility

• Refund requests must be submitted prior to the use of the product or the delivery of the service.
• Refunds are not available for services that have been fully delivered or for products that have been opened, used, or damaged after delivery, unless proven to be defective or non-compliant with the description provided.

2. Refund Request Procedure

• Customers may request a refund through one of the following methods:
  • Submitting an online request via the “Contact Us” page on our website; or
  • Visiting our physical store in person.
• All refund requests must be accompanied by proof of purchase (receipt, order confirmation, or invoice).

3. Refund Processing

• Refund requests will be reviewed within seven (7) business days.
• Approved refunds will be issued using the original payment method unless otherwise agreed in writing.
• The timeframe for the funds to be credited back to the customer’s account may vary depending on the payment provider.

4. Need Help?

For refund or cancellation inquiries, please contact us:

Email: booking@yasumiwellness.com